Complaints
If you are unhappy with this information and referral service, you can tell us and we will look into it. You can also complain directly to your insurer, broker or any provider, free of charge — you never need a paid representative to make a complaint.
Complaining to us
If something about this website or a referral we arranged has fallen short, please get in touch through our contact page. Tell us what happened and what you would like us to do. We will acknowledge your complaint and respond as quickly as we reasonably can.
Because we are an information and referral service, we do not handle claims, money or vehicles ourselves. Where a complaint concerns a provider's service, we will point you to the right place to raise it.
Complaining directly to a firm
You can complain directly to your own insurer, the at-fault insurer, a broker or a credit hire provider, free of charge. Regulated firms must have a complaints process, and many disputes are resolved this way.
If a regulated firm does not resolve your complaint, you may be able to refer it to the relevant ombudsman service. The firm's own complaints response should tell you which service applies and how to contact it.
Free help is available
You do not need to pay anyone to make a complaint or to ask questions about your options. Dealing with an insurer directly is always free.